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This page provides Melbourne Health Psychology Centre policy on how we currently operate due to coronavirus pandemic

Dear client,

With COVID-19’s presence in our city of Melbourne, we request that you do not attend your psychology sessions in person if you experiencing either:  fever (temperature of over 37.5C), or acute respiratory infection (e.g. shortness of breath, cough, sore throat) with or without fever. If you experience these symptoms and suspect that you might have coronavirus please call coronavirus hotline on 1800 675 398.

This also applies if you have traveled to a high-risk area for transmission of COVID-19 in the last 14 days, or if you have been in close contact with someone confirmed positive or currently being evaluated for COVID-19 you do not come to the office for therapy.

For those of you who will continue to attend your sessions in person, we request that you wash your hands with soap in the bathroom behind the kitchen as soon as you arrive. Our practice is currently using paper towels to minimise possibility of spreading the virus.

We also want to let you know that we are taking the following precautions to ensure safety for us and our clients:

  • wiping with disinfectant the surfaces which you are likely to touch in my office;
    providing you with water in plastic cups (it is suggested that frequently sipping on water minimises the risk of getting sick);
    opening an internal door in Valeria’s office to let fresh air between each session and keeping it open whenever possible;
    providing you with disinfectant wipes in Valeria’s office.

Bulk billed online sessions are available for our existing clients if they are in urgent need for our support and when the following apply:

(a) the person has been diagnosed with COVID-19 virus but who is not a patient of a hospital; or
(b) the person has been required to isolate themselves in quarantine in accordance with home isolation guidance issued by Australian Health Protection Principal Committee (AHPPC); or
(c) the person is considered more susceptible to the COVID-19 virus being a person who is:

(i) at least 70 years old; or
(ii) at least 50 years old and is of Aboriginal or Torres Strait Islander descent; or
(iii) is pregnant; or
(iv) is a parent of a child under 12 months; or
(v) is already under treatment for chronic health conditions or is immune compromised; or

(d) the person meets the current national triage protocol criteria for suspected COVID-19 infection.

Otherwise, we are committed to continuing care and helping you reach your therapy goals and at this time we do not find it necessary to work exclusively online. If we do find it necessary in the future, we will let you know as soon as it happens.

Take a good care of yourself. 

Valeria Zoteyeva,

Health Psychologist

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