Melbourne Health Psychology Centre (MHPC), ABN: 59387731425 complies with the Privacy Act 1988 (Cth) (“Privacy Act”) and the applicable Privacy Principles in the Privacy Act when handling personal information, together with the Health Records Act 2001 (Vic) (“Health Records Act”) and the applicable Health Privacy Principles in the Health Records Act when handling personal information which is health information (“Health Information”).
MHPC also complies with Health Privacy Principles and the Ethical Guidelines of the Australian Psychological Society http://www.psychology.org.au/about/ethics in the collection, use and disclosure of all Health Information and to ensure that all Health Information is kept strictly confidential.
We take the protection of your personal information seriously. Personal information includes any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established.
MHPC collects personal information for the purposes of professional communication, answering your requests, arranging appointments and for delivering psychological treatment services. We may collect information through our client consent forms, via the MHPC website, or in the course of treatment.
The kind of personal information we may collect will depend on who you are and the nature of your relationship with us, and may include your full name, address, email address, date of birth, Medicare details, emergency details, billing information, general appointment information and other personal information. You do not have provide us with all the information we request, but this might restrict our capacity to provide you with the right service.
Use of information
Personal information that you submit to MHPC website is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose (such as clinical supervision or a case conference), unless we disclose other uses at the time of collection or seek your consent for doing so later.
Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.
Any personal information that you disclose in the course of treatment, will only be used for the purpose it is collected.
Disclosure and sharing
In certain circumstances and only with your consent you clinical information can be shared with other medical and allied health practitioners who are registered with the relevant professional bodies, such as Australian Health Practitioners Regulation Authority, and other medical boards internationally. This will only be done for the purposes of enhancing your treatment, or providing professional education to a registered practitioner, in both instances your information will be as unidentified as possible.
Data security and quality
We will take reasonable steps to protect the personal information we collect and hold from misuse, loss and interference and from unauthorised access and modification, and to make sure it is accurate, complete and up-to-date when we collect, use or disclose it.
To assist MHPC, please ensure you provide us with your correct details and let us know if you believe the information we have about you is inaccurate, incomplete, out of date or misleading (and we will take reasonable steps to correct the information).
MHPC has a right to destroy or permanently de-identify information when it is no longer needed for the purpose it was collected. We may also retain and use de-identified information.
Access, correction and complaints
You can request, and MHPC will provide you with access to, any personal information we hold about you (including any Health Information) (subject to any applicable legal exceptions). Please also let us know if you have any concerns or complaints about the way we are handling your personal information so MHPC can address them. Requests should be submitted by email to email@example.com. Where our records are found to be inaccurate, we will promptly rectify any inaccuracies on the basis of the further information you provide.
For further information on your privacy rights go to: www.privacy.gov.au
For further information on the Health Records Act, go to:
For Health Privacy Principles and the Ethical Guidelines of the Australian Psychological Society visit http://www.psychology.org.au/about/ethics
For information on Australian Health Practitioners Regulation Authority visit https://www.ahpra.gov.au/
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